Care Coordination Case Manager Level I

POSITION SUMMARY:  Provides comprehensive case management, service coordination in assessing the needs of clients, and linkage to appropriate services.                                         


  • Bachelor Degree, BSW or degree in related human service field 
  • Interests in needs and welfare of older adults 
  • Ability to relate to older persons. 
  • Ability to relate to staff in a professional manner 
  • Positive cooperative attitude. 
  • Ability to assess needs of older persons. 
  • Willingness to serve as an advocate for client’s rights. 
  • Willingness to travel while on the job. 
  • Possess a valid driver’s license in the state of Illinois. 
  • Access to a vehicle in good mechanical condition and maintain insurance. 
  • Ability to follow instructions. 
  • Ability to keep records and independently manage time. 


  • Participates in departmental projects including Community Care Program (CCP), Managed Care Organizations (MCO), Caregiver Programs and other special projects. 
  • Assess client needs including physical, social, health and environmental needs and how these interact by completing in-home assessments. 
  • Targets services to those aged 60 and over, those who are isolated, in poor health, have income at poverty level, those over 75 years of age and those belonging to minority groups. 
  • Connects individuals to available services and programs in their community which they may qualify for. 
  • Encourages and assists persons to gain access to needed services, including: 
  • Making referrals and providing on-going follow ups to ensure services are in place. 
  • Assist in completing all necessary forms for state and federal benefit programs 
  • Advocate on behalf of clients to gain access to benefit programs. 
  • Maintains case notes and develops a person centered care plan for each client. 
  • Advocates for clients in problem situations, including representing clients in appeals, and reconsiderations, and makes all attempts to meet client’s needs including through alternate resources. 
  • Accepts case assignments as given with due consideration to caseload, mileage and time guidelines. 
  • Attends necessary training as provided by the Illinois Department on Aging. 
  • Participates in case conferences, case planning and implementation, coordination of resources, ensuring alternate services and monitoring client’s progress.  
  • Assess clients for eligibility for access to additional programs like, home delivered meals. 
  • Completes daily confidential charting for clients. 
  • Participates in quality reviews. 
  • Coordinates with other agencies as needed. 
  • Cultivates community liaison relationships. 
  • Expands the service resource network. 
  • Serves as a resource person for persons aged 60 and over and their families in the community.  
  • Keeps statistical client data necessary for appropriate records and reports to the manager. 
  • Projects a good image for the agency. 
  • Maintains credibility and integrity of organization. 
  • Performs all other duties as assigned.  


Ellen Ruzich

All resumes should be submitted as a PDF.